Care deflection
An agent resolves routine customer contacts end to end and hands the rest to an operator with full context, measured against a satisfaction bar you set.
INDUSTRY
All industries
Systems that hold at consumer scale.
Customer operations, network and revenue workflows at consumer scale. Systems that hold up under millions of interactions a day.
- Telecom operators
- Technology and SaaS
- Media and platforms
- Connectivity and infrastructure
Where agents act
- Customer care and deflection
- Order and provisioning orchestration
- Revenue assurance and billing disputes
- Network incident triage
- Churn and retention
Governance and compliance
Scale without losing control. Rate limits, guardrails and audit trails sized for millions of daily interactions. Personal data is handled under KVKK and GDPR, with a rehearsed rollback path before go-live.
Deployed inside your operation.
San Francisco · IstanbulTypical engagements
Revenue assurance
Billing anomalies are detected and worked in the queue, with a human approving anything that touches a customer bill.
Representative scenarios. Specific results are shared in a working session, under NDA.
Telecom and technology
Common questions
Will it hold at our volume?
Yes. We build for millions of interactions a day, with load, rate limits and a rehearsed rollback proven before go-live.
How is customer data protected?
Least-privilege access, full logging and data residency under KVKK and GDPR. The agent sees only what the workflow needs.
How do you measure success?
In outcomes you set, like deflection rate at a satisfaction bar or recovered revenue, not in activity or model accuracy alone.
Can it work across our existing stack?
Yes. We wire agents into your CRM, billing, OSS/BSS and ticketing, without ripping out what already runs.
What happens if the agent gets something wrong?
Guardrails, confidence thresholds and a rehearsed rollback contain it. Low-confidence cases escalate to an operator with full context.
- Built for consumer scale
- Governed and rate-limited
- Measured in outcomes, not activity